KEYNOTE: Dissecting the macro factors shaping insurance affordability and costs of business	David ‘Kochie’ Koch AM is a leading business and finance commentator and one of Australia’s most recognised personalities. More recently he’d taken on the role of Economic Director at a leading financial services comparison website, giving him a unique perspective on the Australian insurance landscape, including buying behaviours. In his keynote, Kochie will dissect the evolving macro factors that are shaping insurance affordability and costs of business including the economy, financial markets, inflation and supply chains. He will provide insights on what you might expect in the future. He will also look at policyholder needs, wants, expectations and behaviours (both individuals and businesses) and how these are changing in response to affordability pressures.
Enhancing policyholder value and outcomes through smart product design, personalisation and stronger relationships.	The insurance industry has never been more challenging. More than ever, consumers are demanding value for the premiums they pay – they want on-demand service options, personalised and flexible protection and claims to be assessed and paid instantly. This is in the context of a more complex and dynamic risk environment and increasing costs of repair, replacement and return to normality. That’s why many insurers are taking on a more proactive role, working in partnership with their policyholders, other stakeholders and communities to create and deliver increased value and improved outcomes. Tech and data-enabled insights, education, personalisation, services and innovative products have the power to help policyholders better mitigate risk and receive more value. Suncorp is one such insurer. Their CEO of Consumer Insurance, Lisa Harrison, shares some of the technology- and data-led strategies and tactics they’re employing to help deliver more value and empower their policyholders to play a more proactive role in their own protection. They’ll also explore how they plan to enhance this further in the future.
Using AI to improve efficiencies and customer outcomes throughout the human/digital ecosystem	To deliver the full policy lifecycle, insurers run an elaborate ecosystem of insurtech applications that merge ‘human’ and ‘digital’. Whilst insurers are chipping away at the problem, the sheer scale of these ecosystems results in expensive – time, money, capacity, fraud, etc – inefficiencies that add to the costs of insurance and negatively impact customer experiences. But the application of AI throughout the ecosystem could eliminate these, creating the environment for lower premium prices and better customer experiences at the moments that matter. Microsoft Australia’s Head of Insurance, Amber Auld, explores some of innovative AI solutions that insurers have access to, and current best-practice AI strategies. She will also discuss Microsoft’s vision for AI in insurance.
Empowering APAC Insurers:  Duck Creek’s product roadmap	Duck Creek’s employs an aggressive strategy of non-stop product updates, enhancements and innovations to keep our platform evergreen and customers pushing the boundaries of better business and policyholder outcomes.      Duck Creek’s Chief Product & Technology Officer, Jess Keeney delivers the global product strategy and roadmap before delving into the latest functionality and soon-to-be-released updates specifically for the APAC market.
Smarter, easier rating: Creating more personalised premiums and price fairness – faster – for SME customers.	For SMEs who are balancing costs like labor, energy and materials, even the smallest premium price increase could tip them over the edge of viability. The complexity and variety of their unique risks can make their premiums more difficult to price accurately. But low-code rate configuration via smart configuration tools, combined with a variety of first and third-party data, could allow insurers to offer more targeted and personalised rates with greater confidence. This could apply to retail policies too! Matt Morgan, Co-founder and COO of Argyle Insurance, explores the power of a smarter, faster, more informed and more granular rate strategy and how this can be applied via Duck Creek’s rating solution. He shows you how it can deliver price-affordability and fairness to those SMEs who need it most.
Squeezing every last drop: Maximising value from your investment in Duck Creek	Increasing affordability and delivering more value is great in theory – but how realistic is it to achieve with Duck Creek’s solutions? Duck Creek’s Chief Operations Officer, Chris McCloskey, and Senior Director of International Solution Consulting, Johan Nelis, explore the practical, but lesser utilised, ways you can harness the existing and inherent features and capabilities of Duck Creek’s solutions and services to deliver more value or reduce premium prices for your policyholders and business, across the lifecycle.
The Insurer Panel	A panel of your peers discuss the current environment, the challenging conditions their customers are navigating and how they’re working to reduce costs, drive down risk, improve personalisation and increase efficiencies, to improve premium prices and increase financial performance.
The Partner Pitches	For something a little different, a selection of Duck Creek’s partners give you their fast-paced pitch, one after the other, on how they’re helping, or have helped, their customers increase insurance affordability and improve financial outcomes.

Plus more to be announced!

*Admission to this event is limited to employees and representatives of Duck Creek customers, prospects and other insurers, insurance distributors (e.g. brokers and underwriting agencies), event sponsors, industry media and associations, and other individuals invited by Duck Creek at our discretion. Registrants from organisations that fall outside these categories (such as delivery partners, solution partners or consultants) may have their registration cancelled at the sole discretion of Duck Creek.