SPLICE
Text, Chat, Call, Email or Voice First, SPLICE Software® is an award-winning customer engagement company that offers proactive and responsive communication workflows, allowing for informative notifications and valuable conversations. Supported by an industry-leading Opt-in Management Application™ that drives engaging and effective communications.
Using personalized and branded messages, SPLICE Software delivers messages that people want to hear, via text (SMS & MMS), chat, phone, and Voice First devices like Amazon Echo and Google Home. Duck Creek and SPLICE partner to bring our customers an innovative digital option to improve and enhance the customer journey and improve employee efficiency. Duck Creek customers can easily take advantage of our joint offering with our Anywhere Enabled Integrations for Policy/Billing and Claims, available on the Duck Creek Content Exchange.
SPLICE's Text Integration Enhances Mutual Benefit Group's Claims Workflow
MBG Award Press Release
Late Payment Reminder Integration
Claims Satisfaction Integration
Duck Creek & SPLICE: Help Save Jane with Personalized Communication
Advantages
- SPLICE’s unique, patented, and award-winning technology answers growing policyholder demands to be contacted via their channel of choice (on their own terms) at critical points in the policyholder journey.
- Our automated, personalized, human-voice messages are delivered in a voice to match your brand and have an average listenership of 93%.
- Cloud-based solution with comprehensive reporting, A/B testing, and continuous improvement to deliver superior results.
Features
- Uses data and algorithms to build voice dialogs and personalize them in real time to communicate with policyholders.
- The SPLICE Dialog Suite™ is an easy-to-use platform where clients build, test, manage, and customize their messages and reporting.
- Configurable system uses APIs for data integration.
- Dashboards and reports available to determine success of call campaigns.
- Library of pre-configured voice options, patterns, and languages from which to choose.
Expertise
- 2017 CODiE Award for Best Visualization Tool.
- Included in Gartner’s “Cool Vendors in Insurance” 2016.
- Annual Speech Technology Excellence Award Winner.