There’s a new standard in pet insurance – one where insurers offer flexible, comprehensive pet protection, giving owners peace of mind. Duck Creek enables carriers to not only offer sickness and accident coverage but also provide coverage for smart collar device protection, vaccination plans and online veterinary support. Insurers can track pet activity, compare benchmarks for the same breed, enrich the underwriting journey with cutting edge data and improve pricing accuracy and policyholder experience.
The Duck Creek suite provides an out of the box pet line of business accelerator, with coverage, rates, rules, and workflows available out of the box, and low code configuration tools to enable insurers to launch products and iterate rapidly. An ecosystem of partner solution integrations is also available to deliver cutting edge data and analytics that pet insurers need to stay ahead of competition, achieve operational efficiency and capture market share in a rapidly growing industry.
Benefits
Accelerate speed-to-market
Utilize pre-built content for pet insurance and modern, low-code configuration tools that enable rapid iteration and launch of pet insurance products, defining workflows, and business rules with ease.
Improve underwriting and pricing accuracy
Enrich risk information with cutting edge data sources during the quote journey to accurately price the risk and improve underwriting selection.
Deliver excellent customer experience
Increase customer satisfaction with straightforward, easy to navigate workflows and experiences that enable quick responses to pet owner’s claims and policy changes.
End-to-End Personal Pet Lifecycle
Personalized Product Development
Streamlined Policy Management
Convenient Payments
Efficient Claims Management
Digital Distribution
Unify Customer Data
Deliver tailored pet insurance that gives owners the right protection.
Leverage our Pet Insurance line of business accelerator and low code configuration tools to quickly develop coverages, rules, rates, and forms
Access our partner ecosystem integrations for data validation of pet address and location, breed information, pet activity & tracking to enable better underwriting decisions.
Benefits
Implement new products in weeks, not years
Reduce product development resources
Improve risk selection and pricing
Enable touchless underwriting of pet insurance including sickness, accident, device protection and vaccination plan.
Automate the pet insurance lifecycle from quote to underwriting and renewal
Deliver rating results within seconds to comparative shopping websites, customer portals and agency management systems
Easily process endorsements and add multiple pets in a single policy
Utilize data from smart pet protection devices to track pet activity and compare with benchmarks of similar breed. Also leverage our ecosystem integrations to consult an online vet or schedule a vaccination appointment.
Benefits
Improve customer satisfaction through self-service and low touch experience
Reduce underwriting expenses through automation
Safer pets – notify pet owners of pet movement and achieve a differentiated service
Develop flexible pet insurance payment options your customers expect
Streamline the entire claims lifecycle from FNOL to investigation, evaluation, adjudication, and payment
Engage with pet owners and deliver transparency throughout the claims lifecycle; reassure and update them on the status of their claims status and payments
Integrate with our partner ecosystem of veterinary doctors and utilize data from collar devices to prevent losses, fraud and reduce claims cost
Benefits
Decrease claims processing time
Reduce claims leakage
Increase customer satisfaction
Improve ease of doing business with customers, brokers and via aggregators.
Provide a mobile-friendly front end with data prefill capabilities to deliver self-service anytime, anywhere across all key transactions like quoting, paying bills and reporting claim and checking status
Deliver rating results within seconds to comparative shopping websites, customer, and agent portals
Leverage a single point of change to maintain multiple user portals under a common set of product definitions
Benefits
Increase new business through digital channels
Lower customer acquisitions cost
Increase customer satisfaction
Gain a 360-degree view of pet owners, their pet, and related risks.
Create a single source of truth that consolidates pet owner, pet, collar device and pet activity data across Duck Creek solutions, internal systems, and third-party industry sources
Develop persona-based reports and dashboards that answer common operational or management questions and provide analytical insights to executives, underwriters, and claims handlers
Embed analytical insights into underwriting and claims workflows to trigger meaningful actions
Benefits
Get a 360-degree view to improve risk analysis and prevention
