Duck Creek Digital Customer Service
powered by Glia
Digital Customer Service Powered By Glia
Meet Your Producers and Customers on Their Screens
Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.
With Duck Creek Digital Customer Service powered by Glia, insurers can leverage real-time chat, cobrowsing, screensharing, voice, video, and AI-powered bots to serve your producers and customers when, where, and how they need it.
Benefits
Sell More Policies
Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”
Increase Customer and Producer Satisfaction
We work with the best minds in insurance technology. Our Delivery Partners employ thousands of certified Duck Creek Technologies installers and bring unique capabilities for change management and digital transformation. Our Solution Partner ecosystem extends our core system capabilities to help you reach your goals faster.
Improve Operational Efficiency
Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.
Use Cases
- Make it easier for customers to buy online
- Proactively engage potential customers before they abandon purchasing coverage
- Provide onscreen guidance from quote to bind
- Offer upsell and cross-sell options that meet customer needs
- Help policyholders make policy changes, file a claim, pay a bill and more
- Leverage “live observation” (i.e. see the caller’s screen) and cobrowsing to rapidly resolve issues
- When engagements get complex, enable customers to upgrade communication from chat to voice or video, at any time
- Enable your producers to connect with your underwriting help desk in real time to complete a quote
- Allow producers to get help from your agency support team with claims, billing and payments, commissions, and compliance
- Build agent confidence, proficiency, and reduce confusion so they can get back to doing business
- Accelerate speed-to-market with pre-built, Glia Anywhere Enabled Integrations for Producer and Policy
- Refocus IT resources from wiring up integrations to supporting higher value work
- Enhance your persona-optimized webpages with digital-first communications
Useful Resources
Press Release
Duck Creek Technologies Strengthens Global Sales Leadership with Strategic Appointments in…
New executive hires reinforce the company’s commitment to elevating the customer experie…
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Blog Post
Duck Creek Named a Leader in the Gartner…
Insurance companies are modernizing systems and adopting advanced technologies to overcome…
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Blog Post
Unifying Underwriting and Loss Control to Increase Profitability
In today’s competitive insurance landscape, underwriting profitability hinges on mak…
Read MoreExpand Your Value With Our
Differentiated Approach to P&C
Duck Creek Producer
Duck Creek Producer enables insurers to drive product/market expansion by providing intuitive online transactions for agents, brokers, MGAs or policyholders.
Policy
Customer needs are evolving rapidly. Duck Creek Policy is a powerful and flexible policy administration system that enables carriers to service the complete policy lifecycle.
Frequently Asked Questions
Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn’t enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.
Can I purchase Duck Creek products as a stand-alone, best-of-breed product, or only as part of a suite of products?
Duck Creek offers you the flexibility to purchase our products either in a stand-alone implementation, as part of an à la carte suite of products, or as a comprehensive suite. Our products are designed to work together or independently, providing you with the choice and flexibility you need.
What are the benefits of buying Duck Creek products as a suite?
Integration: The products are designed to work together seamlessly, providing a more streamlined and efficient experience.
Cost savings: Purchasing products as a suite may offer cost savings compared to purchasing them individually.
Consistency: Using a suite of products from the same company ensures a consistent user experience and reduces the learning curve for new users.
Are Duck Creek products available on the cloud?
Yes – Duck Creek’s products are deployed on Microsoft’s Azure cloud. Our evergreen SaaS (Software as a Service) platform is designed to lower the total cost of ownership for your solution without the need for large IT (Information Technology) teams and expensive upgrades. And with Active Delivery, available for Claims and Policy today and rolling out to all Duck Creek products, when a new version of a Duck Creek product comes out, “feature flags” allow you to accept the update on your terms, and start using the new version when you choose without deploying an IT team to manually update the system.
See It In Action Today
Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.
