Duck Creek OnDemand

An evergreen SaaS solution that gives carriers the control they need to innovate faster

Duck Creek OnDemand

About Benefits Key Features Integrations Resources Talk to Sales

Build the Future of Insurance

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, providing all services, support, and computing resources carriers need. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it.

Benefits

Increase Speed to Market and Operational Agility

By combining Duck Creek’s P&C applications and content and our Platform’s low-code configuration tools and open architecture with SaaS delivery, you empower everyone in your organization to be more productive and self-reliant in their roles, so they can be more nimble in taking advantage of market opportunities. Learn how modern core systems are accelerating speed to market in this practical guide.

Re-allocate IT Resources to Support Your Greatest Business Priorities

IT teams can hand off software upgrades, maintenance, and application and infrastructure support, and instead refocus resources to support higher-value initiatives in insurance product innovation and customer experiences.

Lower Total Cost of Ownership

Say goodbye to rigid legacy systems, technical debt, and IT projects running over budget – say hello to always being on the latest build of our software. With OnDemand, you can always be current, and won’t ever have to miss out on pursuing a business opportunity because of technology limitations.

A Trusted and Reliable P&C SaaS Solution

3-6

Months possible for implementations

99.9

Application availability offered in our Platinum Service Level Agreement (SLA)

Countries where OnDemand policies originated in

Countries where OnDemand claims originated in

13,000

Number of claims per hour our software has proven to scale up to

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Key Features

Faster Software Upgrades

End-to-End Support

Rapid Implementations

Third-Party Integrations

High Performance

OnDemand Control Hub

Security and Privacy

With OnDemand, our SaaS team takes on the heavy lifting in applying upgrades, enabling carriers to stay current and execute on their organizational objectives.

Continuous Delivery - new features and performance enhancements are continuously made available when ready

Upgrades Applied - licenses include software upgrades with the latest enhancements applied, not just access to the upgrades themselves

Commercial Lines Template Updates – provided on a monthly/bi-monthly/quarterly basis; carriers’ prior deviations for bureau circulars maintained and applied as a service

Unlimited Carrier Configuration Updates – low-code tools to ship changes quickly and often into your production environment

Our SaaS team is ready to diagnose and remedy any core application or infrastructure issues, allowing you to focus only on supporting your own configurations.

24 x 7 Help Desk – our team is always ready, here for you at any time

Monitoring – proactive automated and manual application, infrastructure, and database monitoring ensures hot spots or resource constraints are identified before impacting performance

Alerting - optional performance alerts are available via email and/or text notifications

Issue Management – with an online ticketing system and robust processes in place, all issues are prioritized and resolved quickly

Accountability – monthly meetings with our service managers take place to review capacity and SLA reports, incident tickets, and business operational goals

We’ll partner with your team and SIs throughout and advise on best practices to follow, setting you up for faster implementation timeframes and reduced risk.

Rapid Installations – customer environments are provisioned quickly and consistently, with all Duck Creek applications and development tools provided

Service Management – we’ve built a comprehensive playbook spanning onboarding to operational readiness to go-live, setting you up for long-term success

Remote Delivery – with years of experience in engagements involving high proportions of remote work, we’re adept at maximizing team productivity

Delivery Assurance – our combination of experts and automated project reviews ensure customer implementations adhere to documented best practices and maximize speed –to market

Our Anywhere Managed Integrations (AMIs) to the insurance vendor ecosystem accelerate initial integration implementation timeframes and reduce risk of business interruption.

Pre-built – pre-built integrations are highly configurable, and often save over 70% of the implementation time compared to a bespoke integration project

Full Management and Maintenance – Once configured, we ensure integrations stay current throughout upgrades and whenever a third-party vendor modifies their solution.

Performance Monitoring – integrations are monitored, performance is tuned, and extra capacity is provisioned as needed

We ensure high availability, scalability, disaster recovery, and that your applications always run at the required performance speeds needed to support demand as you grow.

High Availability – with redundancy at every layer across the infrastructure stack, 99.9% application availability is offered (Platinum Level SLA for core products)

Environments – 5-9 environments spanning dev / test, pre-production, and production depending on service tier, with the ability to contract additional ones

High Scalability – proven ability to scale up to over 60,000 claims per day during a CAT event

Disaster Recovery – geographically distributed disaster recovery data centers and automated backups reduce risk and ensure business continuity

Performance Tuning – our cross-functional teams of insurance and technology experts tune applications, databases, and infrastructure to optimize system performance

A web interface that turbocharges the efficiency of IT teams, with tools and reporting dashboards that allow carriers to deploy, monitor, and control their Duck Creek SaaS applications.

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Manage roles and permissions of your test environment users

Upload and apply data updates into production in just a few clicks

Promote configuration updates into upper environments and production on your schedule

View dashboards that provide environment statuses for all your applications and system availability health checks

Visualize system usage trends such as policies issued or claims filed over time and other operational metrics

Our multi-layered approach to security, data privacy, and compliance provides ultimate business protection and ensures the confidentiality, integrity, and availability carriers expect.

Antivirus/endpoint protection on all VMs and web application firewalls; monthly vulnerability scans and annual third-party penetration tests

Encryption at rest and in transit; separate virtual networks for production, pre-production, and development environments

Third-party Security Information Event Monitoring (SIEM), and threat intelligence and reputation monitoring

Privileged Access Management (PAM) and role isolation; Personally Identifiable Information (PII) data is all masked; all database activity is monitored

Duck Creek undergoes annual independent SOC 1 and SOC 2 audits

ISO 27001 certified and all solutions support PCI-DSS, GDPR, and APRA regulatory requirements

Featured Integrations

Our comprehensive Partner Ecosystem features productized integrations to technology providers who specialize in solving for different insurance use cases.

Loss Costs, Replacement Costs, Crime Reports

Document Management

Flood Hazard Metrics

Loss History, Police Reports, Credit History

e-Signature

Geocoding and Tax Data

Experience Rating Modification

Auto Vehicle Data

View all Integrations

Testimonials

The combination of the full-scale functionality of the Duck Creek Suite and its ability to offer these capabilities as a cloud solution makes Duck Creek the ideal business partner for this highly strategic initiative.

OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.

What’s Happening In Our World

Blog Resources Events

Press Release

Duck Creek Establishes Center of Excellence in Poland to Enhance Global Support for Customers

November 13, 2024

POLAND – November 13, 2024 – Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, announced its second Center of Excellence (CoE) will open in Warsaw, Poland. The new CoE, alongside the one in India, strengthens Duck Creek’s ability to support EMEA and APAC customers by leveraging international talent to deliver 24-hour customer service. This move underscores Duck Creek’s commitment to efficiently address local needs while broadening global reach.

Duck Creek is targeting full operational status by the end of the year. This new center broadens Duck Creek’s hiring pool, providing access to specialized skills that support long-term growth and success.

Poland’s strategic location allows Duck Creek to offer seamless, “follow-the-sun” support, positioning teams closer to EMEA and APAC clients and facilitating cross-time-zone collaboration. The Poland and India CoEs will work together to enhance resilience and deliver consistent support for Duck Creek’s customers.

“We are excited to expand our footprint in Poland, which is a testament to our commitment to harnessing global talent and fostering innovation to support our cloud-based insurance solutions to customers worldwide,” said Courtney Townsend, Chief People Officer of Duck Creek Technologies. “Our new Center of Excellence in Poland marks a pivotal milestone in our European expansion and aligns with our goal to streamline operations while continuing to deliver exceptional products and services.”

The Poland CoE focuses on tailored solutions for the EMEA insurance market and beyond. Alongside technical and engineering support, the CoE hosts an array of functions, including development, testing, and customer support. The CoE will initially employ talent in Engineering, Product, Finance/Accounting, and IT roles, drawing from Poland’s skilled workforce to meet high standards of service across regions.

Both CoEs are essential to Duck Creek’s international operations. The dual-CoE approach enhances Duck Creek’s ability to distribute work effectively, manage risks associated with talent shortages or geopolitical events, and bolster customer service worldwide.

About Duck Creek Technologies

Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit www.duckcreek.com to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X.

Media Contact Marianne Dempsey/Tara Stred
duckcreek@threeringsinc.com

Press Release

Duck Creek Technologies to Host Third-Annual “One Duck Creek-India Inclusion Summit” in Mumbai

November 7, 2024

The summit, themed “Shaping the Future: Inclusion, Belonging, and Well-Being at Work,” will spotlight community-building, wellness, and professional growth.

MUMBAI – November 8, 2024 – Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, will host its third-annual “One Duck Creek-India Inclusion Summit” in Mumbai. This two-day event focuses on creating a workplace where inclusion, belonging, and well-being actively thrive as part of Duck Creek’s dedication to fostering a diverse, resilient workforce.

The summit features immersive panels, networking opportunities, and hands-on cultural celebrations, including a Diwali event, aligning with Duck Creek’s mission to develop an environment where every individual feels supported, valued, and engaged both personally and professionally.

“The One Duck Creek-India Inclusion Summit embodies our commitment to fostering a workplace where everyone feels valued and empowered. As we gather in Mumbai, we’re reminded of the strength that comes from uniting diverse voices, experiences, and talents. This summit not only reinforces our dedication to creating an inclusive culture but also serves as a catalyst for deeper collaboration and innovation across our organization and within the technology community in India,” said Gowri Sivaprasad, Vice President of Engineering at Duck Creek Technologies.

Building on the success of last year’s event, this year’s Inclusion Summit delves into meaningful discussions led by Duck Creek’s DEI Advisory Board, Employee Experience Council, Employee Resource Groups and other key One Duck Creek programs within the company. Duck Creek’s Executive Leadership Team will host a town hall, sharing company updates and encouraging open dialogue across the organization. The Duck Creek Gives Back Event invites attendees to support the Life Lab Foundation, whose mission is to combine learning with play, and inspire a new generation of learners.

“We’re thrilled to reunite our Ducks in Mumbai to celebrate the company’s ongoing efforts to create a dynamic, inclusive global culture,” said Amy Bayer, Global Director of DE&I, Engagement & Culture at Duck Creek Technologies. “The One Duck Creek Summit reflects our deep commitment to fostering a diverse, equitable, and supportive work environment. This event strengthens our team’s connections and reinforces our mission to build an industry-leading workplace in the P&C and general insurance sectors.”

About Duck Creek Technologies

Press Release

Duck Creek Technologies Selected to Deliver MDA National’s New Policy Admin, Billing and Data Solutions

November 6, 2024

The partnership will help MDA National increase the support offered to their members, strengthening the medical care available to communities

SYDNEY – November 7, 2024 – Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has been selected by MDA National (MDAN), an Australia-wide medical defence organisation providing support and protection to over 50,000 members, to deliver their new policy administration, policyholder portal, billing and next-gen analytics and insights solutions. Duck Creek’s platform will help MDAN develop and provide innovative new services, improved member self-service and enhanced data-driven risk management capabilities, allowing them to increase the support and protection offered to their growing medical practitioner member base, in turn strengthening the medical care available to communities.

Duck Creek’s cloud-based OnDemand platform will replace MDAN’s legacy system to improve the ease of doing business for both members and staff, increase speed of change, and help create a more agile and innovative service-led model. Duck Creek’s solutions were preferred due to their out-of-the-box capabilities, re-usable, and customisable modular architecture, user-experience led design, configurability, automation and future-proof capacity. Duck Creek’s extensive experience serving the local, and international, medical indemnity markets was also a significant influencing factor.

“Transforming our technological capability through our partnership with Duck Creek will significantly enhance our ability to deliver on our purpose of supporting and protecting members whilst promoting good medical practice, leading to a successful and sustainable future,” said Ian Anderson, Chief Executive Officer of MDA National.

“Apart from enabling growth in membership, the program will allow the agility to create new services that support members’ everchanging needs, enable access to data that gives us enhanced ability to capture opportunities and proactively manage risk,” he said. “”The increase in automation will improve productivity and keep costs low for members, whilst freeing up our dedicated team of staff to continue to provide the personalised guidance and care that our members need.”

“We look forward to being a strategic technology partner to MDAN as they deliver new and innovative offerings that meet and surpass the evolving needs of Australia’s medical professionals,” said Christian Erickson, Managing Director of, APAC

of Duck Creek Technologies. “Duck Creek continues to meet the needs of our partners and customers by delivering mission critical insurance SaaS technology to key medical indemnity and general insurers in Australia and the rest of the world.”

About MDA National

MDA National is a Member-owned, Australia-wide Medical Defence Organisation (MDO) providing medico-legal support and comprehensive protection to over 50,000 Members and Insureds. Operating since 1925, our sole purpose is to provide the support and protection that our Members need, so that they can continue to provide quality medical care, benefiting the communities in which we all live.

We have a team of dedicated in-house medico-legal advisers and case managers providing personalised, timely medico-legal advice and unwavering care. We remain committed to being a financially strong and sustainable organisation that supports our Members throughout every stage of their professional career, with access to additional resources such as CPD accredited (on-demand) education, professional development training and health and wellbeing support.

About Duck Creek Technologies

Media Contact

Chris Hamilton
Head of Marketing & Communications (APAC)
E: Chris.hamilton@duckcreek.com

Expand Your Value with Our Differentiated Approach to P&C

Duck Creek Applications

Learn about the applications that make up the Duck Creek Suite and how they can help you shape the future of your business.

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The Duck Creek Platform

Inherent openness, configurability, and common functionality across Duck Creek applications speeds and simplifies processes, fosters transparency across functions, and brings more and better information to bear on every decision faster.

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Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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