Dan Michaeli is the CEO and co-founder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service. Glia has 300+ employees and has raised over $150M with the latest round from Insight Venture Partners in 2022.

Dan is an award-winning speaker who has been a contributor to numerous publications, including Forbes, and is the driving force behind Glia’s vision to reinvent the way businesses support customers in a digital world. Dan also co-authored Digital Customer Service: Transforming Customer Experience for an On-Screen World, the definitive book on Digital Customer Service, published by Wiley.

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